NOTICE TO CUSTOMERS ORDERING TO ITALY
We have been advised by Poste Italiane that severe delays are being experienced in processing postal items due to serious IT problems in Italian customs. This is affecting all postal shipments from outside the EU.
Although we are continuing to ship items to Italy at the moment, due to these technical issues being experienced once they arrive, they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane. They have so far been unable to give us a date when these issues will be resolved. From this point onwards all shipments to Italy we will send with FedEx International Connect Plus (3-5 working days) unless otherwise specified as Express shipments.
- Standard Delivery (2-3 Business Days) – £3.95
- Next Day (orders placed before 2pm) – £5.95
- Orders over £100 Free Standard Delivery (2-3 Business Days) – Free
- Orders over £250 Express Delivery (1-2 Business Days) – Free
Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.
- Following Brexit, we are shipping as normal with all duties and taxes paid. To be clear, this means you will not incur any further charges when ordering through our site in addition to the advertised price.
- Standard Delivery (3-6 Business Days) – £7.99
- Express Shipping (1-2 Business Days) – £13.99
- Orders over £200 – Free Standard Delivery
*Orders placed after 14:00 GMT (London) or on a weekend or UK Bank Holiday will be dispatched the next working day.
- Standard Delivery (4-7 Business Days) – £8.99
- Express Shipping (1-3 Business Days) – £15.99
- Orders over £250 – Free Standard Delivery
- Standard Delivery (5-12 Business Days) – £9.99
- Express Shipping (1-4 Business Days) – £19.99
- Orders over £300 – Free Standard Delivery
Please note: We cannot ship Express to Russia. Shipping will be the standard Royal Mail service only.
Please note that any oversized items (e.g. gun slips, wellingtons etc.) may be subject to further shipping charges. This will be dealt with on an order by order basis and our customer service team will be in touch to request any payments due.
Customs & Import Tax
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to The Sporting Lodge or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to The Sporting Lodge.
- All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
- We do not dispatch on weekends or UK public holidays.
- If an item is out of stock, we will inform you immediately about delivery time.
- All customers are supplied with order tracking details via email.
If returns are received by the Sporting Lodge within 14 days of receipt by the customer, a refund (or exchange if preferred) will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURNED GOODS” on any documentation required for customs.
After goods have been inspected by us, you will receive a full refund of the purchase price, or if the item was a special order (not normally available or stocked by The Sporting Lodge), a credit note for the full value will be issued.
Where UK free delivery has been given, a standard postage charge will be deducted from refunds if the entire order is returned.
If an item arrives faulty or incorrect, you must contact us by email or telephone within 48 hours of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.
Please send your returns to:
The Sporting Lodge
J & S House, Unit A, Denton Drive, Northwich, Cheshire, UK, CW9 7LU
Extended Christmas Returns
All gifts purchased after the 31st of October 2021 now qualify for our extended Christmas return policy. Orders have until the 9th of January 2022 for returned items to be received at our head office.